We’re getting a lot of questions from customers about our response to COVID-19. Joitoyz is committed to standing by you in this difficult time. We are doing everything we can to follow all safety guidelines, while providing you with the highest-quality service and products possible.
Here are some answers to the most commonly asked questions.
Can I still place an order and have it delivered?
Yes. We are still accepting, processing and delivering all domestic and Canadian orders. Your items might be delayed by several days due to high order volumes and carrier delays. Please check your shipping information during checkout or your confirmation email for our best current delivery estimate.
We are still processing and accepting international orders. We are unable to ship orders to certain countries due to delivery restrictions. Please check your shipping information during checkout for detailed information about your country.
Why are express shipping methods (next-day & 2-day delivery) no longer guaranteed?
UPS is unable to guarantee these deliveries due to “unprecedented complexities, which have required us to constantly reassess our operations.” In other words, they’ll try their best but it might take an extra day or two to get your order.
I just got my order. Is it safe?
According to the World Health Organization, the risk of contracting COVID-19 from commercial goods or a shipped package is low. Based on medical experts’ advice, we recommend cleaning your items when they arrive. Open your package and wipe down each item with an alcohol-based cleaner as you unpack it.
Is your customer service department still open?
Our customer service is available online 24/7,though wait times might be longer than usual. The best way to contact us is online via email or live chat on the website. Click here to email us. You’ll receive a response within 24 hours.