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Frequently Asked Questions

Are your products safe for use? 

At Joitoyz, we only choose high-quality, body-safe items. These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein. 

How do I get my product shipped overseas? 

Please refer to our Shipping Policy page. 

Do you refund shipping charges? 
We refund shipping charges in the following cases: 

1. We ship an incorrect product. 
2. We ship a broken or defective product. 
3. The carrier damages a product during shipping. 

How do I sign up as a member? 
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits. 

About our Subscription boxes:

Can I send a Feel Joy! Box as a gift to someone?
You can send the box as a gift to someone else. All you need to do is enter a different shipping address at the checkout page.

When am I getting billed and when will the package be shipped?
You will get billed automatically the first time you order. Once the order is renewed, you will be charged on the 15th of every month.The cut-off for orders is the last day of each month.
Ex: if you order on the 20th of April, you will receive May's box. If you order on the 3rd of May,you will receive June's box.  We ship all the boxes on the 5th of each month.

Can I track my order?
Yes, once we ship your order, you will be able to track it with the email confirmation and tracking information.

I don't want others to know what I order. Is the package and the billing discreet?
Our boxes are very discreet. and shipped to you in a USPS postal box.  You will get billed under the name ""

How do I cancel my subscription?
Send us an email at info@joitoyzcom, with your first name, last name and email address. We'll cancel the next subscription provided it hasn't already shipped. If it has already shipped, that one will be the last one you receive.

I forgot to cancel my subscription and it renewed. Can I cancel and get a refund?
You can cancel anytime. Once you cancel your subscription, you will no longer be charged.